1. Publishing services
Before work starts, you can cancel and get a full refund of any deposit. After work starts, we refund prepaid fees for any stage not yet started and charge for stages completed or in progress, as set out in your quote.
2. Consumer cancellation rights
If you are a consumer, you can cancel within 14 days of accepting our quote under the Consumer Contracts Regulations 2013. If you asked us to start within those 14 days, we deduct the value of work already done.
3. Store rejections
Rejections are handled as set out in your quote. If, after reasonable resubmissions, we both agree that approval can't be achieved because of a reason in our scope of work, we will refund the fee for the submission stage.
4. Monthly plans
Care plans can be cancelled with 30 days' written notice. We don't refund part-months, but the plan stays active until the end of the notice period.
5. Third-party fees
Apple and Google developer fees, D-U-N-S charges and other third-party costs are paid to those providers. We cannot refund them.
6. In-app purchases
Purchases inside our apps are processed by Apple or Google. To ask for a refund, use reportaproblem.apple.com (iOS) or Google Play's refund process at support.google.com/googleplay (Android). We have no access to card details and cannot issue store refunds ourselves.
7. How to request
Email [email protected] with your invoice number or order ID. We reply within 3 working days and pay approved refunds within 14 days to the original payment method.